Shipping and returns


Shipping

We have a flat rate shipping of $5 for all orders under $150. Orders over $150 ship for free!

New Zealand
We'll aim to package and send your order within 2 business days. Shipping times vary based on where you're located:

  • North Island
    Once sent, your order should be with you within 1-3 working days.
  • South Island
    Once sent, your order should be with you within 3-5 working days.

International
We're currently only selling our products within New Zealand.

Packaging
We use 100% recyclable/home compostable packaging, no plastic!

Returns

Not up to scratch?
We stand by our products being of great quality. If you find that this isn't the case and something is damaged or faulty, we can either:

  • Replace it, we’ll cover shipping
  • Offer you store credit, including shipping

Flick us an email if you have any questions! rachel@moonappies.co.nz